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News & Events
Sapphire Now + 2012 ASUG Conference
May 14-16, 2012; Orange County Convention Center, ORLANDO, Florida (USA)
Catch Minacs’ CIO
Arvind Sood
as he shares practical tips and tools to translate business intelligence into real business results, at the world’s largest SAP conference on Tuesday, May 15 at 11:00 am. Arvind will speak on the topic
"Making Business Intelligence More Intelligent: Insider Tips and Techniques”.
more>>
BPO India Forum 2012
May 11, 2012; The Westin, MUMBAI, (India)
Catch
Milind Godbole
share his views at the inaugural CEO Panel discussion on
"Driving non-linear growth - do we have a business model?"
, at the fourth edition of the BPO India Forum in Bangalore.
more>>
Author Profile
Milind Godbole
President of Operations Asia Pacific at Aditya Birla Minacs
Milind (popularly known as 'MG') brings Minacs 20 years of rich and varied experience having driven excellence in strategy and service delivery, while managing complex and large scale operations in IT, mobile telephony and BPO. At Aditya Birla Minacs, MG is responsible for executing business strategy and directing the overall performance and growth of our organization in the Asia-Pacific region
MG was formerly the Chief Operating Officer of MphasiS (part of EDS, an HP company) where he was instrumental in growing the business from 10 individuals to a team of 13,500+ through a well designed transformational delivery engine, which helped clients address their business needs. He served on the board of MsourcE India. He has worked with Fortune 500 clients across various industries in the United States, EMEA, and India to implement successful business process optimization strategies.
In 2011, MG was elected to the inaugural India 6 (I6) think tank - the Indian version of the respected G6 think tanks sponsored by SSON globally.
Milind holds a master's degree in electronic engineering and business administration, with a specialization in sales and marketing.
Connect with me on
Read my posts
January 17, 2012 7:00 AM
Crystal Ball 2012: An Outsourcing Practitioner's Take
My thoughts on what new directions the outsourcing industry will take in 2012 start with an analysis of the overall state of businesses today as driven by the global economy and market forces.
more>>
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October 28, 2011 1:05 PM
The Voice of the Customer: Lost in Translation?
In the customer care and servicing space, contact centers handle millions of calls every year. However, it’s the harsh truth that most client organizations have lost customer visibility,
more>>
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February 22, 2011 2:16 AM
Speech Analytics and Quality Management Software: A Perfect Alliance!
In today’s competitive business environment, the need for providing superior customer experience is critical. The BPO industry providing customer lifecycle management solutions
more>>
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February 16, 2011 9:24 PM
Differentiating Drivers of Customer Satisfaction: Develop Competitive Advantage!
It’s true. Customer satisfaction sets you apart from your competition. Keep your customers happy, and they continue to be loyal to your brand. Even endorse it.
more>>
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