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News & Events
Sapphire Now + 2012 ASUG Conference
May 14-16, 2012; Orange County Convention Center, ORLANDO, Florida (USA)
Catch Minacs’ CIO
Arvind Sood
as he shares practical tips and tools to translate business intelligence into real business results, at the world’s largest SAP conference on Tuesday, May 15 at 11:00 am. Arvind will speak on the topic
"Making Business Intelligence More Intelligent: Insider Tips and Techniques”.
more>>
BPO India Forum 2012
May 11, 2012; The Westin, MUMBAI, (India)
Catch
Milind Godbole
share his views at the inaugural CEO Panel discussion on
"Driving non-linear growth - do we have a business model?"
, at the fourth edition of the BPO India Forum in Bangalore.
more>>
Author Profile
Dan Turner
Executive Director of Client Services at Aditya Birla Minacs
Dan Turner is a CRM Strategist specializing in customer lifecycle solutions for the Technology, Media and Entertainment business sectors. As Executive Director of Client Services at Aditya Birla Minacs, Dan focuses his CRM expertise to working closely with Fortune 500 clients around the world.
Leveraging years of process, domain and technology expertise, Dan and Minacs teams design and deploy CRM solutions through a global delivery model that helps clients enhance revenues, profitability and customer service.
Read my posts
February 1, 2012 7:44 PM
Delivering the Ultimate Customer Experience in a Tech-Crazy World: Optimizing First Call Resolution
As in-home technology expands and evolves and consumer products proliferate, the ability to resolve technical issues quickly and correctly will play an increasingly important role
.
more>>
Comments
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November 12, 2011 9:55 PM
Product Support in the Digital Home
This blog post originally appeared in
Gigabytes of CRM
in July 2011 and is reproduced here with permission.
Although advances in technology are very evident almost everywhere.
more>>
Comments
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