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Insights for business leaders in outsourcing, business virtualization and industry trends.
Our Blogs
Customer Relationship Management
Finance and Procurement
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News & Events
18th Annual Factoring Conference
April 18 - 21, 2012: Hyatt Regency Resort & Spa, Huntington Beach, CALIFORNIA (USA)
Meet the Minacs team! We will be showcasing our
TradeFree™
suite of trade finance solutions at the exhibitor area.
more>>
NADA/ATD Convention and Expo 2012
February 3 – 6, 2012: Las Vegas Convention Center, LAS VEGAS, NV (USA)
For 30 years Minacs has been helping American automobile brands and their dealers delight customers. Don’t miss meeting the
Minacs team
at NADA!
more>>
Recent Posts
Best of 2011
Blog:
Customer Relationship Management
February 14, 2012 10:30 AM
EnChatment: Using Chat Support to Enhance Customer Experience
Author:
Sachin Karnik
| Vice President of Operations at Aditya Birla Minacs
REDISCOVERING CHAT FOR ENCHANTMENT
There are many ways to ensure enchantment for your customers. Marketing guru, Guy Kawasaki defines “enchantment” as a process of delighting people with a product
...
more>>
Comments
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February 1, 2012 7:44 PM
Delivering the Ultimate Customer Experience in a Tech-Crazy World: Optimizing First Call Resolution
Author:
Dan Turner
| Executive Director of Client Services at Aditya Birla Minacs
As in-home technology expands and evolves and consumer products proliferate, the ability to resolve technical issues quickly and correctly will play an increasingly important role in driving customer satisfaction and retention
...
more>>
Comments
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Blog:
Finance and Procurement
February 21, 2012 10:30 AM
Financing Through Factoring? Don’t Let Chargebacks and Deductions Affect Your Dilution Rate
Authors:
Keith Alphonso
| Director of Business Development at Aditya Birla Minacs
Jeffrey Knopman
| Cofounder and Principal at Profit Solutions Group Inc.
If you are financing your business by Factoring, you had better factor in the possibility of being hit by
chargebacks and deductions
issued by major retailers, specialty stores and catalogues.
more>>
Comments
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February 7, 2012 10:28 AM
Finance & Accounting Outsourcing: Take out the Ifs & Buts, Focus on "Business Wins"
Authors:
Amit Sharma
| Vice President & Head Procurement Outsourcing at Aditya Birla Minacs
Bhawna Bhatia
| Manager-Finance & Procurement Services at Aditya Birla Minacs
In our previous
blog
, we discussed how an outsourcing strategy could help a CFO be a better “partner” to the business and proposed a framework for organizational transformation. In this post, we intend to offer some concrete directions to derive early business results from...
more>>
Comments
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Blog:
Vision 2020
Feburay 22, 2012 10:30 AM
The Millennials Have Arrived! Are We Ready?
Author:
Rajkamal B
| Global Head – Organizational Development (OD), Measurement & Rewards (MR)
Today, people born between 1981 and 1999, or Millennials* as they are called, are clearly the fastest growing segment of our employee population. They may already be in the majority at several organizations and clearly...
more>>
Comments
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Feburay 15, 2012 10:30 AM
Crystal Ball 2012: Predictions on the Search for Customer Acquisition, Retention & Loyalty
Author:
Scott M. Shafer
| Global Leader, Manufacturing, Strategic Industries & MMS at Aditya Birla Minacs
Editor’s Note:
To continue with our Crystal Ball 2012 blogs, Scott Shafer, Global Leader, Manufacturing, Strategic Industries, and Minacs Marketing Solutions, shares his views on how business process outsourcers can prepare to meet the demands ...
more>>
Comments
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Blog:
ExpertSource
February 8, 2012 10:13 AM
Process Enhancement for an Outsourcing Insurer: Drives Productivity Gains and Better Decisions
Authors:
Anand Kumar
| Associate Vice President-Operations at Aditya Birla Minacs
Santosh Mahor
| Assistant Manager-Training & Quality at Aditya Birla Minacs
Editor’s Note:
This article is based on an award winning case study that competed with 252 global teams at the “Aditya Birla Awards” in the WCM category. Minacs was represented by Anand Alex Kumar, Santosh Mahor, Tushar Mehta, Pooja Mehta and Purvish Patel
...
more>>
Comments
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January 25, 2012 3:13 PM
Is Your Brand Suffering from Multiple Personality Disorder? 5 Secrets to Presenting a Coherent Voice
Author:
Joanne Morrison
| Manager, Marketing Communications at Aditya Birla Minacs
With “free” access to millions of prospects and the ability to target your audience according to any number of demographic criteria, multi-channel marketing should be easier than ever. However, the reality is that
electronic media and digital convergence
...
more>>
Comments
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March 20, 2011 6:35 AM
Blog:
Finance and Procurement
The Journey to Best-In-Class: Transform the Procurement Cycle
Author:
Amit Sharma
is Vice President & Head Procurement Outsourcing at Aditya Birla Minacs
Recently, I was invited to speak at the 10th Annual Procurement, Outsourcing & Vendor Management Forum on optimizing your procurement, outsourcing and vendor management processes and minimizing risks to your supply in a volatile marketplace ...
more>>
Comments
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November 21, 2011 7:55 AM
Blog:
Vision 2020
Managing the Demand to “Do More with Less”: Work Productivity Today
Author:
Nilanjan Chaudhuri
| Global Marketing and Communications Leader at Aditya Birla Minacs
WHAT HAPPENED TO SPECIALIZATION?
At my first job, we had people holding down jobs that have all but disappeared today
. It was, at that time, a small, fiercely ambitious company building computers and some of the employees I am talking about didn’t really have difficult-to-acquire skills...
more>>
Comments
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December 20, 2011 10:56 AM
Blog:
Customer Relationship Management
Finding a Partner to Run Your Captive Offshore Operation
Author:
Sachin Karnik
| Vice President of Operations at Aditya Birla Minacs
Global corporations have for long set up their own captive offshore front office operations, back office transaction processing units and shared services centers for cost advantage, access to skills and process efficiency. It’s often possible that the parent organization ...
more>>
Comments
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December 14, 2011 5:25 AM
Blog:
Vision 2020
Crystal Ball 2012: 7 Predictions for Outsourcing–A CEO’s Take
Author:
Deepak Patel
| CEO of Aditya Birla Minacs
It’s that time of the year again! Everyone is providing projections for the next year and trying to divine what it will mean for the outsourcing business. No one has a crystal ball. However, by listening to our clients and looking closely at industry indicators ...
more>>
Comments
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April 20, 2011 11:32 AM
Blog:
Customer Relationship Management
Rethinking Productivity by Attacking Waste in the Outsourcing World
Author:
Anil Bhalla
| President of Operations - North America and Europe at Aditya Birla Minacs
Meet Alex, a full-time customer relations advisor. Working at a Minacs’ facility on Canada’s East Coast delivering customer care services on behalf of a major financial services provider, he earns a modest wage per hour. The outsourcing financial services company ...
more>>
Comments
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October 28, 2011 1:05 PM
Blog:
Customer Relationship Management
The Voice of the Customer: Lost in Translation?
Author:
Milind Godbole
| President of Operations Asia Pacific at Aditya Birla Minacs
In the customer care and servicing space, contact centers handle millions of calls every year. However, it’s the harsh truth that most client organizations have lost customer visibility, since they are being serviced in the outsourced environment globally ...
more>>
Comments
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March 6, 2011 7:58 AM
Blog:
Customer Relationship Management
You Don’t Pay for Contact Centers: Get Beyond the Myopia of Customer Service Outsourcing
Author:
Sax Krishna
| Global Telecom, High Tech, Media & Entertainment and Banking & Financial Services Industry Leader at Aditya Birla Minacs
Is your outsourcing provider selling you contact centers? That’s what has traditionally been bought and sold. But as a client that’s not what you are paying for! Contact centers are after all just infrastructure – at two levels. The first consists of hardware and software ...
more>>
Comments
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November 12, 2011 10:55 AM
Blog:
Customer Relationship Management
Product Support in the Digital Home
Author:
Dan Turner
| Executive Director of Client Services at Aditya Birla Minacs
This blog post originally appeared in
Gigabytes of CRM
in July 2011 and is reproduced here with permission.
Although advances in technology are very evident almost everywhere you look these days, you really begin to understand the impact of these changes ...
more>>
Comments
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