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Insights for business leaders in outsourcing, business virtualization and industry trends.
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News & Events
Sapphire Now + 2012 ASUG Conference
May 14-16, 2012; Orange County Convention Center, ORLANDO, Florida (USA)
Catch Minacs’ CIO
Arvind Sood
as he shares practical tips and tools to translate business intelligence into real business results, at the world’s largest SAP conference on Tuesday, May 15 at 11:00 am. Arvind will speak on the topic
"Making Business Intelligence More Intelligent: Insider Tips and Techniques”.
more>>
BPO India Forum 2012
May 11, 2012; The Westin, MUMBAI, (India)
Catch
Milind Godbole
share his views at the inaugural CEO Panel discussion on
"Driving non-linear growth - do we have a business model?"
, at the fourth edition of the BPO India Forum in Bangalore.
more>>
Recent Posts
Best of 2011
Blog:
Customer Relationship Management
May 8, 2012 10:30 AM
Brand Management in the Social Media Age: 4 Tips to Engage Your Consumers
Author:
Brent Drewry
| Global Director-Social Media at Minacs Marketing Solutions
“A brand is no longer what we tell the customer it is – it’s what customers tell each other it is.”
- Scott Cook, Intuit
more>>
Comments
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May 1, 2012 10:30 AM
Customer Effort Score (CES): A New Perspective on Customer Satisfaction
Author:
Todd Atkinson
| Training and Quality Manager at Aditya Birla Minacs
A while ago, our Chatham client delivery center in Ontario, Canada helped a major automotive company change the way it measures customer satisfaction.
more>>
Comments
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Blog:
Finance and Procurement
May 15, 2012 10:30 AM
Technology in Finance & Accounting: IT’s All in the Numbers—Are CFO & CIO Responsibilities Changing?
Author:
Keith Alphonso
| Director of Business Development at Aditya Birla Minacs
TECHNOLOGY COSTS UNDER THE CFO MICROSCOPE
Numbers can be daunting, especially when the numbers are in a budget and you are trying to justify costs. And CIOs know this only too well. With technology changing...
more>>
Comments
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April 24, 2012 10:30 AM
Finance & Accounting Outsourcing Service Excellence: ISO 9001 Quality Management Innovation for “Next Practice” Results
Author:
Yatheesh Nair
| Head-FAO Delivery (Mumbai) at Aditya Birla Minacs
BUSINESS CASE: ACTIONABLE BENCHMARKING FOR SERVICE DELIVERY QUALITY
ISO 9001:2008 conformance is well established within our Minacs Finance and Accounting (F&A) outsourcing practice and we are now in the fourth triennial certification cycle. At this stage we felt the need to bring...
more>>
Comments
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Blog:
Vision 2020
May 9, 2012 10:30 AM
Crystal Ball 2012: Data Analytics, Regulatory Compliance and Risk Management
Author:
Michael Iseyemi
| Global Chief Security and Risk Officer at Aditya Birla Minacs
Editor’s Note:
Continuing with our Crystal Ball 2012 blogs, Michael Iseyemi, our Global Chief Security and Risk Officer, provides his insights...
more>>
Comments
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April 25, 2012 10:30 AM
Change!—What’s Stopping Us?
Author:
Rajkamal B
| Global Head – Organizational Development (OD), Measurement & Rewards (MR) at Aditya Birla Minacs
There’s a common adage—
the best way to learn something is to teach it
. While I have always experienced this in some form or another during the various workshops conducted in the past, I had an ah-ha moment recently when interacting...
more>>
Comments
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Blog:
Expert Source
May 16, 2012 10:30 AM
Mobile Banking, Fraud Management and Social Media: Takeaways from BAI Payments Connect
Author:
Andrew MacDowell
| Strategic Solutions Executive at Aditya Birla Minacs
Editor’s Note:
On March 12-14, Andrew MacDowell attended BAI Payments Connect 2012 at The Mirage in Las Vegas where Minacs presented a variety of customer...
...
more>>
Comments
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May 2, 2012 10:30 AM
Four Simple Steps to Catalyze and Sustain Innovation
Author:
Anil Kumar
| Associate Vice President-Operations at Aditya Birla Minacs
There is increased competition for all ingredients that create a successful business enterprise—happy clients, inexpensive capital, engaged and talented employees, and reliable business partners. In this environment, innovation has become the most relevant and...
more>>
Comments
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March 20, 2011 6:35 AM
Blog:
Finance and Procurement
The Journey to Best-In-Class: Transform the Procurement Cycle
Author:
Amit Sharma
is Vice President & Head Procurement Outsourcing at Aditya Birla Minacs
Recently, I was invited to speak at the 10th Annual Procurement, Outsourcing & Vendor Management Forum on optimizing your procurement, outsourcing and vendor management processes and minimizing risks to your supply in a volatile marketplace ...
more>>
Comments
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November 21, 2011 7:55 AM
Blog:
Vision 2020
Managing the Demand to “Do More with Less”: Work Productivity Today
Author:
Nilanjan Chaudhuri
| Global Marketing and Communications Leader at Aditya Birla Minacs
WHAT HAPPENED TO SPECIALIZATION?
At my first job, we had people holding down jobs that have all but disappeared today
. It was, at that time, a small, fiercely ambitious company building computers and some of the employees I am talking about didn’t really have difficult-to-acquire skills...
more>>
Comments
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December 20, 2011 10:56 AM
Blog:
Customer Relationship Management
Finding a Partner to Run Your Captive Offshore Operation
Author:
Sachin Karnik
| Vice President of Operations at Aditya Birla Minacs
Global corporations have for long set up their own captive offshore front office operations, back office transaction processing units and shared services centers for cost advantage, access to skills and process efficiency. It’s often possible that the parent organization ...
more>>
Comments
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December 14, 2011 5:25 AM
Blog:
Vision 2020
Crystal Ball 2012: 7 Predictions for Outsourcing–A CEO’s Take
Author:
Deepak Patel
| CEO of Aditya Birla Minacs
It’s that time of the year again! Everyone is providing projections for the next year and trying to divine what it will mean for the outsourcing business. No one has a crystal ball. However, by listening to our clients and looking closely at industry indicators ...
more>>
Comments
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April 20, 2011 11:32 AM
Blog:
Customer Relationship Management
Rethinking Productivity by Attacking Waste in the Outsourcing World
Author:
Anil Bhalla
| President of Operations - North America and Europe at Aditya Birla Minacs
Meet Alex, a full-time customer relations advisor. Working at a Minacs’ facility on Canada’s East Coast delivering customer care services on behalf of a major financial services provider, he earns a modest wage per hour. The outsourcing financial services company ...
more>>
Comments
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October 28, 2011 1:05 PM
Blog:
Customer Relationship Management
The Voice of the Customer: Lost in Translation?
Author:
Milind Godbole
| President of Operations Asia Pacific at Aditya Birla Minacs
In the customer care and servicing space, contact centers handle millions of calls every year. However, it’s the harsh truth that most client organizations have lost customer visibility, since they are being serviced in the outsourced environment globally ...
more>>
Comments
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March 6, 2011 7:58 AM
Blog:
Customer Relationship Management
You Don’t Pay for Contact Centers: Get Beyond the Myopia of Customer Service Outsourcing
Author:
Sax Krishna
| Global Telecom, High Tech, Media & Entertainment and Banking & Financial Services Industry Leader at Aditya Birla Minacs
Is your outsourcing provider selling you contact centers? That’s what has traditionally been bought and sold. But as a client that’s not what you are paying for! Contact centers are after all just infrastructure – at two levels. The first consists of hardware and software ...
more>>
Comments
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November 12, 2011 10:55 AM
Blog:
Customer Relationship Management
Product Support in the Digital Home
Author:
Dan Turner
| Executive Director of Client Services at Aditya Birla Minacs
This blog post originally appeared in
Gigabytes of CRM
in July 2011 and is reproduced here with permission.
Although advances in technology are very evident almost everywhere you look these days, you really begin to understand the impact of these changes ...
more>>
Comments
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